What does support include?

Regular License and Extended License describe the protection or access term that comes with a digital product. The exact meaning depends on the product type: forum accounts use a replacement warranty, while HaynesPro, Solera and other subscriptions use a time-limited license access term.

Regular License

Forum accounts

For MHHAuto, CarTechnology, CarMasters and similar forum accounts, Regular License includes a 1 month replacement warranty from the seller. If the account is not delivered as described, stops logging in, or loses included rights such as attachment downloads or private messages for reasons not caused by buyer activity, the issue can be checked and resolved with a replacement or refund review.

Subscriptions and repair-data access

For HaynesPro WorkshopData, Solera Autodata and similar products, Regular License means 1 month of license access. If access fails during the active term for reasons not caused by buyer activity, the seller helps restore or replace the access.

Extended License

Forum accounts

For forum accounts, Extended License expands the replacement warranty to 1 year. It is designed for buyers who need longer account reliability for automotive diagnostics, ECU tuning, technical forums and attachment access.

Subscriptions and repair-data access

For subscriptions, Extended License means a 1 year license access term when the extended option is available on the product page.

Fair-use limits

Replacement or refund review is not available when the issue is caused by forum or service rule violations, abusive usage, spam, fraudulent activity, account sharing, resale, chargebacks, changing security data in a risky way, or any buyer action that puts the account or license at risk.

If something goes wrong, contact the seller from the order or product page first. This keeps the case tied to the purchase and helps verify the exact delivery, access rights and license term.

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